Frequently Asked Questions
How do guests obtain their home details?
For details of guests homes they will be required to register and check in online at www.oceanbeds.com/register a minimum of 14 days prior to arrival. Once registration is complete customers will be able to download their accommodation voucher (with the address, driving directions and any relevant lock box details) between 5 days and up to the date of departure.
How do guests obtain their home details?
For details of guests homes they will be required to register and check in online at www.oceanbeds.com/register a minimum of 14 days prior to arrival. Once registration is complete customers will be able to download their accommodation voucher (with the address, driving directions and any relevant lock box details) between 5 days and up to the date of departure.
Do Ocean Holidays have a local resort office with out of hours support for guests?
Ocean Holidays in-resort team can be contacted by guests once in resort by calling, emailing, or sending a Whatsapp message to the team using the contact details on their accommodation voucher
Do Ocean Holidays have a local resort office with out of hours support for guests?
Ocean Holidays in-resort team can be contacted by guests once in resort by calling, emailing, or sending a Whatsapp message to the team using the contact details on their accommodation voucher
What are the opening times for the welcome centre?
The opening times are as follows:
- 8am – 5pm (Monday - Friday)
- 9am - 5pm (Saturday & Sunday)
The In Resort Office will be closed on Thanksgiving, Christmas Day and New Years Day. In the event of an emergency, guests can call + (00) 1 407 421 1584.
Do Ocean Holidays have a local resort office with out of hours support?
Ocean Holidays in-resort team can be contacted by guests once in resort by calling, emailing, or sending a Whatsapp message to the team using the contact details on their accommodation voucher. Our in resort team are available Monday to Sunday 9am to 6pm. We are closed Thanksgiving, Christmas Day and New Years Day. In the event of an emergency outside of these times guests can call +(00)1 407 4211584.
Guests have booked an allocation on arrival, can we have the address of the home?
Due to the nature of allocation on arrival bookings, details of the home cannot be supplied until close to arrival in resort. Once the guest has completed online check-in at least 14 days prior to departure they will be updated when they can access their accommodation details. This information will usually be available at some point between 5 day prior to departure and the day of arrival. In the unlikely event the home details are not ready on registration when checking in online you will be provided with a voucher and driving directions to collect home details from our Welcome Centre on arrival.
Guests have booked an allocation on arrival, can we have the address of the home?
Due to the nature of allocation on arrival bookings, details of the home cannot be supplied until close to arrival in resort. Once the guest has completed online check-in at least 14 days prior to departure they will be updated when they can access their accommodation details. This information will usually be available at some point between 5 day prior to departure and the day of arrival. In the unlikely event the home details are not ready on registration when checking in online you will be provided with a voucher and driving directions to collect home details from our Resort Office on arrival.
Guest have booked an exact home, when can we have the address of the home?
Once the guest has completed online check-in at least 14 days prior to departure they will be updated when they can access their accommodation details. This information will usually be available at some point between 5 days prior to departure and the day of arrival. In the unlikely event the home details are not ready prior to arriving in resort, guests will be provided with a voucher and driving directions to collect home details from our Welcome Centre on arrival.
Guest have booked an exact home, when can we have the address of the home?
Once the guest has completed online check-in at least 14 days prior to departure they will be updated when they can access their accommodation details. This information will usually be available at some point between 5 days prior to departure and the day of arrival. In the unlikely event the home details are not ready prior to arriving in resort, guests will be provided with a voucher and driving directions to collect home details from our Welcome Centre on arrival.
Guests need a home that will have certain amenities but have booked an allocation on arrival home, can this be guaranteed?
Due to the nature of Allocation on Arrival Homes, booking requests cannot be guaranteed. To guarantee a specific facility such as a Named Community, Games Room, Spa, Wi-Fi etc., these can be added on for an additional cost. Alternatively, please book a Named Community or an Exact Named Home to guarantee location, layout and home amenities.
Guests need a home that will have certain amenities but have booked an allocation on arrival home, can this be guaranteed?
Due to the nature of Allocation on Arrival Homes, booking requests cannot be guaranteed. To guarantee a specific facility such as a Named Community, Games Room, Spa, Wi-Fi etc., these can be added on for an additional cost. Alternatively, please book a Named Community or an Exact Named Home to guarantee location, layout and home amenities.
Who do clients contact if they require assistance while in resort?
Guests can contact our local resort team by calling +(00) 1 407 390 6422, sending a Whataspp message to +(00) 1 407 421 1584, or email uscustomerservice@ocean-holidays.co.uk, where a member of staff will be more than happy to help them. If guests are dialling from a UK number with activated roaming once in resort, call 0203 319 4511 to talk with one of our team members (please check with your network provider regarding additional roaming charges). The in-resort phone lines are open from 9am to 5pm. If they need to speak to one of our team in an emergency only outside of these hours please call the emergency line number found on their accommodation voucher or welcome booklet that can be downloaded from our online check in portal.
Who do clients contact if they require assistance while in resort?
Guests can contact our local resort team by calling +(00) 1 407 390 6422, sending a Whataspp message to +44 7564 582864, or email uscustomerservice@ocean-holidays.co.uk, where a member of staff will be more than happy to help them. If guests are dialling from a UK number with activated roaming once in resort, call 0203 319 4511 to talk with one of our team members (please check with your network provider regarding additional roaming charges). The in-resort phone lines are open from 9am to 5pm. If they need to speak to one of our team in an emergency only outside of these hours please call the emergency line number found on their accommodation voucher or welcome booklet that can be downloaded from our online check in portal.
What time is check in/out?
Check in is from 4pm and check out is by 10am.
What time is check in/out?
Check in is from 4pm and check out is by 10am.
What is the minimum/maximum duration for renting a villa?
The Minimum duration is 7 nights and the maximum duration is 30 nights. Please contact us at ukres@ocean-holidays.co.uk if you are looking to extend longer than the maximum duration and we can look at options and pricing. Selected Disney Area allocation on arrival homes may be available to book for 3 – 6 nights during off-peak dates, and if available will show on our Website or XML feed at the time of booking.
What is the minimum/maximum duration for renting a villa?
The Minimum duration is 7 nights and the maximum duration is 30 nights. Please contact us at ukres@ocean-holidays.co.uk if you are looking to extend longer than the maximum duration and we can look at options and pricing. Selected Disney Area allocation on arrival homes may be available to book for 3 – 6 nights during off-peak dates, and if available will show on our Website or XML feed at the time of booking.
How can I find out the bedroom configurations of an allocation on arrival home?
For all allocation on arrival bookings, we cannot guarantee the bed configuration, layout of the bedrooms or the number of bathrooms. To guarantee a specific bedroom configuration please book an Exact named Home to guarantee location, layout and home amenities.
How can I find out the bedroom configurations of an allocation on arrival home?
For all allocation on arrival bookings, we cannot guarantee the bed configuration, layout of the bedrooms or the number of bathrooms. To guarantee a specific bedroom configuration please book an Exact named Home to guarantee location, layout and home amenities.
What time of the year is pool heat permitted?
Pool heat is permitted from October – April. Please note that pool heat will not be allowed outside of these months as it can damage the pool if the outside air temperature is too high
What time of the year is pool heat permitted?
Pool heat is permitted from October – April. Please note that pool heat will not be allowed outside of these months as it can damage the pool if the outside air temperature is too high
How much does it cost to heat the swimming pool in a villa?
We recommend that during the months of October – April you consider pre-booking pool heat for your villa. Pool heating prices are as follows:
- All villa communities (except Reunion Resort and The Encore Club at Reunion) - $45 per day
- Reunion Resort and The Encore Club at Reunion - $72.50 per day
Please contact our Customer Service Team on 0203 814 2198 or email ukres@ocean-holidays.co.uk to add pool heating to your reservation prior to departure.
How much does it cost to heat the swimming pool in a villa?
We recommend that during the months of October – April you consider pre-booking pool heat for your villa. Pool heating prices are as follows:
- All villa communities (except Reunion Resort and The Encore Club at Reunion) - $45 per day
- Reunion Resort and The Encore Club at Reunion - $72.50 per day
Please contact our Customer Service Team on 0203 814 2198 or email ukres@ocean-holidays.co.uk to add pool heating to your reservation prior to departure.
Do all homes have wifi?
All homes excluding the Disney area Standard and Disney Area Executive homes include wifi, please contact us to add on wifi to any Standard or Executive homes, an additional charge of $75 will apply.
Do all homes have wifi?
All homes excluding the Disney area Standard and Disney Area Executive homes include wifi, please contact us to add on wifi to any Standard or Executive homes, an additional charge of $75 will apply.
Are there any extras that guests can choose to add on?
Guests can add on a selection of extras during their registration via our online check in portal
Are there any extras that guests can choose to add on?
Guests can add on a selection of extras during their registration via our online check in portal
How do we pay for extras that we add on to booking after the booking has been made?
We can add this onto the booking for you by emailing us and will invoice you accordingly.
How do we pay for extras that we add on to booking after the booking has been made?
We can add this onto the booking for you by emailing us and will invoice you accordingly.
Can guests pay for pool heat and other extras upon arrival?
We strongly recommend pre booking any extras with us in order to guarantee prices and availability. If clients wish to add on any extras once in resort, please contact our in resort team using the contact details on the accommodation voucher. Please note it will take up to 48 hours for a pool to fully heat and we will need to take full payment upon arrival., so we recommend this is done prior to arrival.
Can guests pay for pool heat and other extras upon arrival?
We strongly recommend pre booking any extras with us in order to guarantee prices and availability. If clients wish to add on any extras once in resort, please contact our in resort team using the contact details on the accommodation voucher. Please note it will take up to 48 hours for a pool to fully heat and we will need to take full payment upon arrival., so we recommend this is done prior to arrival.
What is the Property Protection Fee (PPF)?
It is Florida state law for all guests to register and we require the Property Protection fee to be paid, this covers any damages up to $1000 in the home, and cost is just $6.00 per day. This is capped up to 21 nights at $126.00
What is the Property Protection Fee (PPF)?
It is Florida state law for all guests to register and we require the Property Protection fee to be paid, this covers any damages up to $1000 in the home, and cost is just $8.00 per day. This is capped up to 15 nights at $120.00.
How do guests pay for PPF?
Guests must register and pay the PPF by visiting www.oceanbeds/register with the lead passenger name and Ocean Beds reference number to login. Guests will only be able to download their accommodation voucher if the registration and payment of PPF is complete.
How do guests pay for PPF?
Guests must register and pay the PPF by visiting www.oceanbeds/register with the lead passenger name and Ocean Beds reference number to login. Guests will only be able to download their accommodation voucher if the registration and payment of PPF is complete.
What amenities are already provided in the villa?
All homes will have the following:
- Towels & linens
- Swimming Pool
- The home should include sofas, cable or satellite TV, 2 sun lungers, 4 outdoor chairs and an outdoor table
- Fully Equipped kitchen including toaster, microwave, dishwasher, fridge, freezer, and over, plates, glasses, mugs and cutlery, pots and pans suitable for the size of property. Some homes may also include a kettle
- Cleaning Equipment to include a washing machine and tumble dryer, vacuum cleaner, mop & bucket, broom and dustpan
- TV & DVD player
What amenities are already provided in the villa?
All homes will have the following:
- Towels & linens
- Swimming Pool
- The home should include sofas, cable or satellite TV, 2 sun lungers, 4 outdoor chairs and an outdoor table
- Fully Equipped kitchen including toaster, microwave, dishwasher, fridge, freezer, and over, plates, glasses, mugs and cutlery, pots and pans suitable for the size of property. Some homes may also include a kettle
- Cleaning Equipment to include a washing machine and tumble dryer, vacuum cleaner, mop & bucket, broom and dustpan
- TV & DVD player
Will the house be cleaned while guests are in the home?
All homes are inspected and cleaned prior to guests arrival. Clients can pay an additional fee to add on mid stay clean. This can be very beneficial, especially for those who are out at the parks and exploring Florida throughout the day. For allocation on arrival, please click here for pricing. For individual homes, please contact us at ukres@ocean-holidays.co.uk
Will the house be cleaned while guests are in the home?
All homes are inspected and cleaned prior to guests arrival. Clients can pay an additional fee to add on mid stay clean. This can be very beneficial, especially for those who are out at the parks and exploring Florida throughout the day. For allocation on arrival, please click here for pricing. For individual homes, please contact us at ukres@ocean-holidays.co.uk
Do you offer adapted homes?
We require the lead guest to fill out an ADA form in order to source an appropriate home for their own requirements. Please note this can take between 7 – 14 workings days for a home to be confirmed as an ADA standard, depending on requirements noted on the form. Please note there may be additional costs to source an ADA home that meets guest requirements.
Do you offer adapted homes?
We require the lead guest to fill out an ADA form in order to source an appropriate home for their own requirements. Please note this can take between 7 – 14 workings days for a home to be confirmed as an ADA standard, depending on requirements noted on the form. Please note there may be additional costs to source an ADA home that meets guest requirements.
Will the home have access to the clubhouse facilities?
As long as guests are confirmed to be staying in community with clubhouse facilities, they will have access. For memberships (e.g. golf at the Reunion), please contact us as this will depend on if the homeowner has paid for membership access.
Will the home have access to the clubhouse facilities?
As long as guests are confirmed to be staying in community with clubhouse facilities, they will have access. For memberships (e.g. golf at the Reunion), please contact us as this will depend on if the homeowner has paid for membership access.
Does this booking include a food pack?
All homes except Disney Area Standard Home and Disney Area Townhomes will include a complimentary food pack. Guests can choose to upgrade by offering them the following options here.
Does this booking include a food pack?
All homes except Disney Area Standard Home and Disney Area Townhomes will include a complimentary food pack. Guests can choose to upgrade by offering them the following options here.
